FREQUENTLY ASKED QUESTIONS

DESIGNERS

How can designers collaborate?

Designers get compensated from sale of all products carrying prints of their original artwork. Click here to share your ideas.

DONATION FROM SALES

How does this work?

3% of your order value is donated to charity through NGO Grins Network. Currently, stray and rescue animal shelters receive donations arising out of sale of Woof & Meow collection.

PURCHASES

How to know the correct size that I need?

Please refer to the detailed size guide visible in the product page of all items of clothing.

Can I use a picture or design of my choice that is not available on the website?

Yes! For example, if you want your pet’s picture on an item of clothing or accessory, it is very much possible. You may refer to the Bespoke tab for more examples.

DELIVERIES

How fast can you deliver?

Majority (90%) of our orders are dispatched within 3 to 4 days of receiving them, depending on volume pressure and required rounds of quality checks.

Additionally, our shipping partners take 2 to 5 days to deliver the orders based on the location of the customer. Therefore, the total turnaround time for your orders would range from 5 to 9 days.

Once order is shipped, the delivery timelines are as follows:

Metros (3 days), Rest of India (5 days), Northeast and J&K (7 days)

Do you deliver outside India?

Yes, we do at extra cost of shipping. Once you let us know the items to be delivered, we shall seek your acceptance of the cost of delivery and get it shipped. Currently, we ship internationally through DHL and India Post. You need to pay full amount before we ship. 

AFTER DELIVERY

What about wash and care instructions for garments?

We suggest the following wash care instructions for the garments you purchased:

Washing - Wash inside out with cold water with similar colors using a gentle cycle

Ironing - If ironing is necessary, iron inside-out on the lowest setting

Drying - Tumble dry low or hang-dry

Don’ts - Do not bleach and do not dry clean.