FREQUENTLY ASKED QUESTIONS

DESIGNERS, EXHIBITORS & NON PROFITS

How can designers collaborate?

Designers may seek compensation from sale of all products carrying prints of their original artwork or pass that to a charity. Click here to share your ideas.

For example, the Rotary Prints collection has contribution of paintings from its members, which are digitally printed on the merchandise.

Can I use your platform for temporary exhibitions like a Pop Up store?

Yes, you can! For example, an alumni association of former students may need this only on certain time of the year. A thematic society may need for a day at a large gathering to further their cause.

This can be done without any commitment on sales.

DONATION FROM SALES

How does this work?

This is a self generated donation model. Currently, stray and rescue animal shelters receive donations arising out of sale of Woof & Meow Prints collection (3% of order value) and Rotary Clubs receive a substantially high % as donation from sales arising out of the Rotary Prints collection.

Can my NGO benefit from this platform?

Yes, provided it has a follower or member base who will purchase to generate the funds for donation. Write to us for details and to get registered.

Is the percentage donation from sales fixed at mere 3%?

No, 3% is where the beneficiary has no role in generating sales. If the beneficiary helps in generating sales of products carrying its designs/theme, a much higher share can be donated to the beneficiary from savings in cost of operation.

For example, the Rotary Collection has a substantial donation component attached to each purchase.

Do we have to create our own design range for receiving donation from sales?

Not necessarily. Existing collection can also be used for this purpose. As long as we can identify the sales you are generating, the donations can continue. It helps in identification if beneficiary organization has their own collection, however small.

Can I get the usual sales commission if I have not contributed in any way other than sales?

Not unless you are working to further the cause of any of our registered beneficiary. This platform is specifically to connect designers to markets and to benefit community based organizations fund their cost through a self generated donation model.

PURCHASES

How to know the correct size that I need?

Please refer to the detailed size guide visible in the product page of all items of clothing.

Can I use a picture or design of my choice that is not available on the website?

Yes! For example, if you want your pet’s picture on an item of clothing or accessory, it is very much possible. You may refer to the Bespoke tab for more examples.

DELIVERIES

How fast can you deliver?

Majority (90%) of our orders are dispatched within 3 to 4 days of receiving them, depending on volume pressure and required rounds of quality checks.

Additionally, our shipping partners take 2 to 5 days to deliver the orders based on the location of the customer. Therefore, the total turnaround time for your orders would range from 5 to 9 days.

Once order is shipped, the delivery timelines are as follows:

Metros (3 days), Rest of India (5 days), Northeast and J&K (7 days)

Do you deliver outside India?

Yes, we do at extra cost of shipping. Once you let us know the items to be delivered, we shall seek your acceptance of the cost of delivery and get it shipped. Currently, we ship internationally through DHL and India Post. You need to pay full amount before we ship. 

AFTER DELIVERY

What about wash and care instructions for garments?

We suggest the following wash care instructions for the garments you purchased:

Washing - Wash inside out with cold water with similar colors using a gentle cycle

Ironing - If ironing is necessary, iron inside-out on the lowest setting

Drying - Tumble dry low or hang-dry

Don’ts - Do not bleach and do not dry clean.